Early Stage Telehealth Startup

6x Increase in Purchases and 67% decrease in CPA with Facebook Ads

The Results

6x

increase in purchases

67%

decrease in CPA

5x

increase in ad spend

Challenge

Frequent ad account suspensions blocked their advertising efforts and increased ad costs as they moved to active sales.

Goal

Increase sales while minimizing advertising costs and ensuring regular ad approvals through sustainable ad strategy.

Strategy

Implemented lookalike campaigns, conducted A/B testing on creatives and landing pages, and created user surveys to improve targeting and engagement.

The Story

Background

Our client is a telehealth service focused on weight management that combines nutrition, exercise, and stress management with prescription medications. Users can track their progress through an easy-to-use app, promoting long-term healthy habits with month-to-month subscription plans.

The Challenge

Because of the challenges of advertising in the telemedicine space, this telehealth startup faced significant difficulties in launching its weight loss products on Facebook Ads. They often encountered ad account suspensions, making it hard to keep their ads running smoothly.

They needed help creating a sustainable advertising strategy to ensure their ads were regularly approved as they transitioned from pre-order to active selling. Their goal was to minimize costs and maximize sales by driving more purchases of their weight loss offerings and enhancing overall revenue.

Our Solution

Galactic Fed implemented various tactics to lower the CPA after the pre-order phase. We conducted A/B testing on creative elements, compared dynamic and static ads, explored audience targeting options, and tested different copy and pricing strategies. Ultimately, consolidating lookalike campaigns into a single, high-performing campaign with bid optimization proved most effective. The team also focused on enhancing the product’s appeal through static creative tests.

To further engage potential customers, the telehealth startup developed a survey to assess user suitability for their weight loss products. This survey not only educated users about the product but also highlighted its importance for those eligible. These strategic changes led to significant improvements, driving down campaign CPAs and increasing conversions effectively.

 

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